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Orchard Place is accredited by The Joint Commission. The Joint Commission's accreditation is recognized nationwide as a “symbol of quality” for behavioral healthcare providers. To earn and maintain accreditation, Orchard Place undergoes extensive on-site reviews at least once every three years and yearly internal performance reviews. These reviews evaluate our performance in areas that affect our quality of care. We are scored on over 800 standards: some of which include the safety of our buildings, use of seclusion and restraint, administration of medications, effectiveness of Treatment Plans, record-keeping and staff credentials. By seeking accreditation, we challenge ourselves to continuously improve our services and hold ourselves to a nationally recognized standard.
Orchard Place has had The Joint Commission's accreditation since 1989. Effective January 2006, all Joint Commission surveys conducted at Orchard Placewill be unannounced. Orchard Place believes that unannounced surveys will validate our quality services for children and families and are viewed as more creditable than surveys which are announced.
As an Orchard Place employee, if you have any unresolved concerns about the safety or quality of care provided at Orchard Place, you may report these concerns to The Joint Commission. Orchard Place will take no disciplinary action because an employee reports safety or quality of care concerns to The Joint Commission.
You may file a complaint with The Joint Commission in the following ways:
Email privacy@jointcommission.org.or
- FAX: (630) 792-4627
- MAIL: Privacy Officer
The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact The Joint Commission toll free at telephone number 800-994-6610, 8:30 to 5:00 PM Central Time weekdays.
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