Girls happily reading their books - at Orchard Place Des Moines

Communicating With Someone In Crisis

Communicating With A Child In Crisis


1. Slow down (so they can understand)

2. Give Them Space (so they don't feel trapped)

3. Speak Calmly and Softly (we are here to help)

4. Use Short, Simple Sentences (avoid overwhelming)

5. Listen (so they can feel that you care)



1. Yell (it increases anger and delays rational thinking)

2. Talk Too Fast (it increases anger and delays rational thinking)

3. Whisper, Laugh, or Joke Around

4. Argue (this will not do any good during the moment)

5. Gang Up On Them (only one person at a time)


When deescalating a crisis, it is important to remain calm, speak slowly, in a soft voice and use few words.