A Nationally Recognized Standard of Service
The Joint Commission has accredited Orchard Place since 1989. The Joint Commission's accreditation is recognized nationwide as a symbol of quality for behavioral healthcare providers. To earn and maintain accreditation, Orchard Place undergoes extensive on-site reviews at least once every three years and yearly internal performance reviews. These reviews evaluate our performance in areas that affect our quality of care.
We are scored on over 800 standards, including the safety of our buildings, use of seclusion and restraint, administration of medications, the effectiveness of Treatment Plans, record keeping and staff credentials. By seeking accreditation, we challenge ourselves to continuously improve our services and hold ourselves to a nationally recognized standard. You may review our current accreditation status by going to QualityCheck.org and typing in "Orchard Place."
If you are a community member or parent and have concerns about client safety or quality of care, you may report these concerns to the Joint Commission. Complaints to the Joint Commission may be filed in the following ways:
Fax: (630) 792-4627
Phone: 1-800-994-6610 | 8:30 am-5:00 p.m. Central Time on weekdays
Mail: Privacy Officer
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you are an Orchard Place employee and have unresolved concerns about the safety or quality of care provided at Orchard Place, you may report these concerns to The Joint Commission. Orchard Place will take no disciplinary action because an employee reports safety or quality of care concerns to The Joint Commission.
For more information, click here to visit the Joint Commission Web site.