Sanctuary Institute Certified

Orchard Place is the only provider in Iowa certified by The Sanctuary Institute. This certification symbolizes our organization’s commitment to providing a higher level of care, a trauma-sensitive environment for the children and families we serve, and a better work environment for our team members. Sanctuary certification requires re-evaluation every three years, as it is designed to promote, sustain and strengthen an organization’s commitment to the maintenance of a trauma informed culture for all of its stakeholders. 

Orchard Place chose Sanctuary because it promotes safety and recovery from adversity by utilizing a trauma-informed care approach to organizational change and treatment.  This model recognizes that just as humans are susceptible to adversity, organizations themselves are equally as vulnerable. The Sanctuary Model:

  • Helps people bounce back and recover from the challenging things that happen to them.
  • Teaches us how to build and use supportive relationships with other people so we feel supported. 
  • Shows children and families all they are capable of, and helps them find solutions for a better future. 

Sanctuary Model guides our organization in the development of a culture with seven dominant characteristics, all of which serve goals that are related to trauma resolution. We call our shared values Commitments because everyone in every part of the agency is expected to practice them.  Orchard place has adopted the Seven Commitments as our agency values.  



One easy way to use Sanctuary values is by holding a "Community Meeting" where the following questions are asked: 

  1. How are you feeling today? The purpose of this question is to help all of us recognize our feelings and to manage them.
  2. What are your goals for today?  The purpose of this question is to keep us focused on the future.
  3. Who can you ask for help? The purpose of this question is to build our relationships with each other and to know we are not in this alone.

Shared Language for Change


Sanctuary creates a simple, shared language for talking about and overcoming difficult experiences using the S.E.L.F. framework.

S = Safety 

 For positive change and healing, everyone must be safe physically, emotionally, socially and morally.

E = Emotions 

 Managing emotions helps us know what we are feeling and to handle our feelings so we don’t hurt ourselves or others.

L = Loss 

 Everyone experiences loss, change and challenging experiences. We recognize the need to safely talk about and work through these in order to achieve a healthy future.

F = Future 

 Client, family and staff work together to promote healthy choices and resiliency for a positive future.

Tools for Success


Sanctuary gives us tools to achieve our goals and have successful futures.

Community Meetings are held frequently to help us connect to our feelings, identify our goals for success, and bring us closer with our support systems.

Safety Plans provide visual reminders of healthy and safe ways to handle challenging situations.

Self-Care Plans are practical activities that we can use to manage stress and take care of ourselves on a daily basis.

Red Flag Review are used when critical incidents occur and focus on solutions rather than problems.

S.E.L.F. Meetings are used to discuss challenging situations and identify future plans using a shared language.

The Sanctuary Model is an organizational and treatment intervention based on the principles of trauma theory. Sanctuary provides us with guiding principles and specific tools to address the ways in which trauma, adversity and chronic stress influence individuals as well as the whole organization. The Sanctuary Model guides leaders, staff, children and families to share the same values and language. The Sanctuary Model is first and foremost a guide for creating a safe and nonviolent environment for the clients in our care and the staff that work in the organization.

Click here to learn more about how we embody the Seven Commitments at Orchard Place.

A Nationally Recognized Standard of Service

Accreditation of Orchard Place

The Joint Commission has accredited Orchard Place since 1989. The Joint Commission's accreditation is recognized nationwide as a symbol of quality for behavioral healthcare providers. To earn and maintain accreditation, Orchard Place undergoes extensive on-site reviews at least once every three years and yearly internal performance reviews. These reviews evaluate our performance in areas that affect our quality of care.

We are scored on over 800 standards, including the safety of our buildings, use of seclusion and restraint, administration of medications, the effectiveness of Treatment Plans, record keeping and staff credentials. By seeking accreditation, we challenge ourselves to continuously improve our services and hold ourselves to a nationally recognized standard. You may review our current accreditation status by going to and typing in "Orchard Place."

Parent Resources

If you are a community member or parent and have concerns about client safety or quality of care, you may report these concerns to the Joint Commission. Complaints to the Joint Commission may be filed in the following ways:

Fax: (630) 792-4627
Phone: 1-800-994-6610 | 8:30 am-5:00 p.m. Central Time on weekdays
Mail: Privacy Officer
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Employee Resources

If you are an Orchard Place employee and have unresolved concerns about the safety or quality of care provided at Orchard Place, you may report these concerns to The Joint Commission. Orchard Place will take no disciplinary action because an employee reports safety or quality of care concerns to The Joint Commission.

For more information, click here to visit the Joint Commission Website.